BK Lash & Skin Boutique is not responsible for lost or stolen packages once they are in the possession of the postal carrier. Please check with your local USPS office or FedEx office if you believe your package has been lost or stolen. Please note that refunds are not issued by BK Lash & Skin Boutique on lost or stolen packages. “Any issue with your received order must be reported within 3 days of when it is shown to have been delivered. Any request for a refund must be requested within three days of package receipt and on a product that has been unopened and in resalable condition.” In order to be eligible for a return/refund, your item must be returned unopened/unused, in the same condition that you received it, and must also be in the original packaging. If the item was damaged during shipping you have 3 days from the date of confirmed delivery to notify BK Lash & Skin Boutique. Please provide photos of the packaging and the damaged product. Any notification after 3 days for any of the above mentioned situations will receive no action from BK Lash & Skin Boutique.
Refunds (if applicable):
Once your returned product is received and inspected, we will notify you that we have received your returned item and if a refund will be issued. If your refund is approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment. Please allow 7-10 business days for your refund to show on your statement.
Late or missing refunds (if applicable)
If you do not see your refund within 10 days, first check your bank, credit card, PayPal, or other payment account again.
If you’ve taken these steps and you still have not received your refund. Please contact us at firstname.lastname@example.org.
Sale items (if applicable)
Only regular priced items may be refunded, unfortunately sale items cannot be refunded.
Exchanges (if applicable)
We only exchange items if they are defective or damaged by BK Lash & Skin Boutique. If you need to exchange it for the same item, send us an email at email@example.com and send your item to: 12701 Long Ridge Road, Knoxville TN 37934
To return your product, mail it to: 12701 Long Ridge Road, Knoxville TN 37934
You will be responsible for paying for your own shipping costs to return your item(s). Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.
Depending on where you live, the time it may take for your exchanged product to reach you, may vary.
If you are shipping an item over $75, you should consider using a trackable shipping service or purchase shipping insurance. We cannot guarantee that we will receive your returned item.